Frequently Asked Questions

For a worry-free ticket purchase, you may opt to purchase ticket refund protection to obtain a refund should you be unable to make it to your event for the reasons listed in the sections below.

From traffic delays, illness, strikes, accidents and more, it’s easy for you to apply for a refund. For just a fraction of the cost of your tickets, you will be able to recoup 100% of the paid ticket price (excluding booking and ticket protection fees).

We will refund the ticket price paid by the customer if the ticket holder cannot attend or arrives too late to use their ticket due to the following circumstances:

Medical Issues: The ticket holder’s inability to attend due to an accident, bodily injury, sickness, or a personal medical emergency occurring before the event.

Dependent’s Medical Issues: If a dependent (a person who relies on you to

perform tasks to support their daily life) suffers an accident, bodily injury, or sickness before the event, requiring the ticket holder’s care.

Transport Delays/Failures: This applies if your vehicle breaks down on the way to the event, if public transport services are cancelled or delayed, if there is traffic congestion due to roadworks or an accident, or if there is a public transport strike and no alternative is available. The situation must occur on the date of the event while the ticket holder is beginning their journey within the country where the event is taking place. The issue must be communicated to us before the event starts.

Death: If the ticket holder or an immediate family member (mother, father, mother-in-law, father-in-law, stepmother, stepfather, sister, brother, child, spouse, civil partner or cohabitee (and their children), civil law partner, grandparent, legal guardians, and foster parents of the ticket holder) passes away within 7 days before the event.

Armed Forces Duty: If the ticket holder is unexpectedly called to serve in the armed forces.

Jury Duty or Court Appearance: If the ticket holder is summoned for jury duty or court appearance occurring on the day of the event after purchasing the ticket.

Refunds will not be issued for applications related to:

Known Circumstances: Situations publicly or personally known at the time of ticket purchase that prevent attendance.

Player Change: The event proceeding as planned, but with a change to a scheduled player, which leads you to decide not to attend.

Surgeries not medically required: EG but not limited to - Cosmetic surgery, cosmetic dental procedures, and laser eye surgery.

War and Political Unrest: Acts of war, rebellion, or governmental actions causing ability to travel to the event.

Additional Costs: Any extra costs incurred in relation to the refund application such as supporting documentation.

Ticket Refund Protection Fee: This fee is non-refundable.

Any Reason Not Listed in the Covered Section.

Refund applications can be submitted online at dartshop@modussports.com.com any time after the ticket is purchased and up to 7 days after the event.

Ticket holders must provide any reasonable Evidence Requested with supporting documents, such as:

Medical Evidence: Doctor’s certificate or hospital letter.

Death Certificate: Proof of a death, order of service, or obituary.

Police Reports: For theft or accident-related claims.

Travel Disruption Proof: Confirmation from a transport provider detailing delay, links to official government or news websites detailing the delays.

Home or Business Damage: Insurance claim paperwork.

Jury Summons: Court letter stating required attendance at the court on the date of the event.

Armed Forces Documentation